2. We use the following cookies
2.1 Strictly necessary cookies. These are cookies that are required for the administration and operation of our Site. Some cookies that we use are necessary for our Site to function properly and to enable you to move around the Site and use its features. They include, for example, cookies that enable you to log into secure areas of our Site].
2.2 Analytical/performance cookies. We may also use an analytics service provider (including Google Analytics) for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the Site by using cookies, which are stored on users' computers. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will also store this information].
2.3 Functionality cookies. In addition, we may also use functional cookies that allow our Site to remember choices you have made in relation to the Site to provide a more personalised by remembering your preferences (for example, remembering your password) and enhanced user experience by delivering content specific to your interests].
2.4 Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose].
4. Except for essential cookies, all cookies will expire after 2 years.
2. Contacting us
2.1 Cleverly Laundry Limited will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Site. We are a company registered in England with registered no. 10009054 with registered offices at Fleming Court Leigh Road, Eastleigh, Southampton, Hampshire, United Kingdom, SO50 9PD. For more information about us please visit the Site.
Address: Cleverly Laundry c/-
Level 9, The Quadrant
1 William Street, Perth 6000 AUSTRALIA
3. The information that we collect from you on the Site
3.1. We will collect any information that you provide to us when you contact us via phone, email, or through our Site. This information may include your name, email address, password, billing and delivery addresses, payment information and phone number, which will be used for providing the services to you, processing any order you place with us, contacting you with further information about our services or improving the Site, and any such feedback may be introduced in any of Cleverly Laundry Limited ’s Site(s).
3.2. We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Site.
3.4. We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from us. We may also engage third parties to operate websites on our behalf; these entities may collect information directly from you about your visits to the site on our behalf.
3.5. We may also receive information about you from third parties where you have consented to such third party sharing your information with us for specific purposes. For example, we might receive information about you from third parties if you have indicated to that third party that you would like to hear from us, with more information about our Products and other services. [H&L4]
4. Use of your information
In addition to the specific uses set out in section 3 above, we may use your information for the following purposes:
to ensure that content from our Site is presented in the most effective manner;
to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time;
to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services;
to develop, improve the Site to improve your browsing and viewing experience;
to provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user;
to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent;
to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees, and
for security purposes.
5. Disclosure of your information
We may disclose your personal information:
to a third party for marketing purposes, so that they can provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products, services, events, special discounts and offers, which you have requested to be sent, or which may be of interest to you where you have expressly consented to be contacted for such purposes;
to any affiliate or third party to whom disclosure is necessary to enable us to provide you with any services or products that you have requested through the site which may be provided by such affiliates or third parties such as Scenic Technology Corporation (a Delaware Corporation with business address at 66 Saratoga Blvd., Devens, MA 01810, trading as Quiet Logistics[H&L6] );
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if we or substantially all our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
to any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
6. Third party content, websites and contributors
Our Site may contain content and links to other websites and microsites that are operated by third parties. In addition, advertisements contained on our Site may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.
7. Security and data retention
We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.
Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.
8. International data transfers
8.1. The data that we collect from you may be transferred to, and stored in Australia[H&L7] . In addition, our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in the USA and Australia[H&L8] , countries outside the European Economic Area or different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.
8.2. Our main office is in Australia, your information may be processed in United Kingdom and other locations globally, including the USA where it may be subject to access requests from governments, courts or law enforcement in the United States.
8.3. By submitting your personal data, you agree to this transfer, storing or processing.
9. Your rights
9.1. You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. In certain limited circumstances, you may also be entitled to request that we delete certain information that we hold about you.
9.2. If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 2 above.
9.3. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.
9.4. You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you.
We therefore recommend that some form of pop-up privacy notice (either linking to this policy in full or presenting the expandable headings of the policy to the full terms) together with a check box to collect the affirmative consent of the user to the terms (much like a cookie banner).
These terms and conditions (the Terms) set out the basis on which you may browse and use our website and purchase our bath, bed and swim (Products) available at cleverlylaundry.com (the Site).
This Site is owned and operated by Cleverly Laundry Limited, with registered no. 10009054 and registered address at Fleming Court Leigh Road, Eastleigh, Southampton, Hampshire, United Kingdom, SO50 9PD with VAT number [GB74396786] (we, us or our).
If you would like to contact us for any reason please do so using the following details:
Returns enquiries: firstname.lastname@example.org
General Enquiries: email@example.com
Cleverly Laundry c/-
235 Barnum Road
Devens, MA, 01434
Cleverly Laundry c/-
Level 9, The Quadrant
1 William Street, Perth 6000
2. Changes to the Terms
2.1. We may revise the Terms from time to time in the event that changes in relevant laws and regulatory requirements or there are changes to our business practices.
2.2. If you are an existing customer we will email you and we give at least one months’ written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with Clause 7.
2.3. Your use of the Site will be subject to the most recent version of the Terms available on the Site. We recommend that you read through the Terms available on the Site regularly so that you can be sure that you are aware of any changes that may apply to you.
3. Access and use of the Site
3.1 You warrant that you are 18 years old.
3.2 The Site is currently made available to you for your personal, non-commercial use, free of charge, although we reserve the right to charge for access to the Site in the future. We will give you reasonable notice before implementing any charges.
3.3 Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice to you.
3.4 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
3.5 You are responsible for making all arrangements necessary for you to have access to the Site.
4.1 You may open up an account (the Account) to access and purchase our Products made available on the Site, although this is optional. If you choose to do so you will be required to provide personal information about yourself (including name, email address, password, billing and delivery addresses, and your payment details).
4.3 You agree to not share your Account password or username, and to keep your password and username confidential. If you think that someone other than you has accessed your Account without your permission or if you lose your username or password, you must let us know immediately using the General Enquiry details at section 1.4 above.
5 Price, Payment and Availability
5.1 All Products are subject to availability.
5.2 The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Product(s) may vary slightly from those images.
5.3 You can make a request or order to purchase Products from us directly via your Account, or as a guest on the Site, by providing us with all of the necessary information that we need to confirm your order (your Order).
5.4 Please ensure that you read these Terms carefully, and check that the details in your Order are complete and accurate, before you submit the Order. If you think that there is a mistake or require any changes, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
5.5 All fees are inclusive of VAT (if applicable). Delivery charges are in addition and will be added to the cost of your Order, which will be clearly displayed to you on the Order Summary [H&L4] page, prior to entering your payment details.
5.6 You may only pay using the methods of payment displayed on the payment page, no other methods of payment will be accepted. Payment will be in USD ($) only.
If you choose to pay by PayPal, you will be directed to login to you PayPal account via our site, and review the total amount payable for your Products and delivery before clicking ‘Pay Now’ to authorise the payment and place your Order. Once this has been completed, you’ll return to our site.
5.8 Your Order won’t be placed until you click the “Purchase Now” button to authorise the payment and place your Order.
5.9 You confirm to us that the payment card or PayPal account you use is yours or that you have been specifically authorised to use it to purchase your Products.
5.10 By placing an Order, you authorise us to immediately charge your payment card or PayPal account for the full purchase price and we are entitled to rely on placing an Order as an instruction to us to take your payment.
5.11 When you submit any Order to us, we will send you an email to acknowledge that we have received your Order and are reviewing it, but this does not mean we have accepted your Order for the Product(s) yet[H&L7] . All Orders are subject to availability and confirmation of the Order price. Payment will be taken once the Order has been accepted and you will receive an email confirming that your Order has been accepted.
5.12 Your Order won’t be approved and a contract of sale won’t be formed between us until we have reviewed your Order, processed your payment and provided you with confirmation of your Order and delivery information by email.
5.13 We have to reserve the right to reject Orders in our sole discretion.
5.14 We will use our reasonable endeavours to ensure that all prices and details of the Products listed on the Site are correct, however errors may occur. We will notify you as soon as possible in the event that there has been an error, and you will be given an option of confirming the Order with the correct price, or cancelling the Order and receiving a full refund. If we are not able to contact you after reasonable attempts have been made, we will treat the incorrect Order as cancelled, and you will receive a full refund.
5.15 You may make a change to the Order for Products at any time before we dispatch the Products by contacting us. Where this means a change in the total price of the Products, we will notify you of the amended price in writing. You can choose to cancel the Order in accordance with Clause 7.3 in these circumstances.
6.1 Currently, delivery and returns in the USA are free to the customer. International shipping is launching soon.
6.2 We will deliver your Products to the delivery address you gave us when you completed your Order within  days of the date we send you confirmation of our Contract. [H&L8] We will make reasonable efforts to avoid any delay in the dispatch of your Product, however we will not be liable for any delays resulting from postal delays or any events outside of our reasonable control (please see clause 12).
6.3 If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises or at our carrier’s nearest location, in which case, please follow the instructions in the delivery note or contact us to rearrange delivery.
6.4 If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the Order in instalments. We will not charge you extra delivery costs for this.
6.5 If, after attempts to deliver or arrange redelivery of your Products to you, we are unable to do so (including for example if you don’t provide us with all the information we need to deliver the Products), we may have to return your Products to our storage facilities and cancel our Contract. If this happens, we will let you know and refund you for the Products we have not provided [but we may deduct from your refund the delivery costs that incurred trying to deliver your Products to you ][H&L9]
6.6 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
6.7 You own the Products once we have received payment in full.
7 Cancellation and Refunds
7.1 As a consumer, you have legal rights in relation to Products. Nothing in these Terms affects your statutory rights given to you in accordance with your local law. In the UK: As a consumer, you have legal rights in relation to Products that are faulty or not as described. We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms shall affect your statutory rights.
7.2 If you change your mind: You will be entitled to a full refund if you change your mind about your Order within 14 days of receiving your Product. Please note that we will not be able to provide you with a refund for Products that have been personalised or for Products where the hygiene seal has been removed. Wherever possible, we politely ask that you return the Product with any tags/labels, in its original packaging (or suitable alternative packaging if this is not possible) and with a copy of the applicable invoice. [H&L10]
7.3 Before the Products are delivered: Before the Products are delivered, you have the following rights to cancel an Order for Products including where you choose to cancel because we are affected by an event outside of our reasonable control or we change the Terms under Clause 2.1 to your material disadvantage:
7.3.1 you may cancel any Order for Products at any time before we dispatch the Products or by contacting us. We will confirm your cancellation in writing.
7.3.2 if you cancel an Order under Clause 7.3.1 and you have made any payment in advance for Product(s) that have not been delivered to you, we will refund these amounts to you and any delivery charges.
7.3.3 unfortunately, if you cancel an Order for Product(s) under Clause 7.3.1 and we have already despatched your Products to you, we will not be able to cancel your Order until it is delivered. In this case, if you return the Products to us, you will have to pay the cost of returning the Products back to us. This will not affect your refund for the Products and any standard delivery charges.
7.4 Refunds: Once we have received the returned Product, we will reimburse you the cost of your Order within 14 days, or if earlier, within 14 days from the day you provide evidence that you have returned the Product to us.
7.5 Failure to deliver: If we miss the delivery deadline (as set out in your Order confirmation) for any Products then you may cancel your Order straight away if we have refused to deliver the Products or delivery within the delivery deadline was essential (taking into account all the relevant circumstances). If you do not wish to cancel your Order straight away, or do not have the right to do so under this Clause, you can give us a new deadline for delivery, which must be reasonable, and you can cancel if your Order if we do not meet the new deadline. If you do choose to cancel your Order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value.
7.6 Defective, damaged or incorrect Products: in the unlikely event that the Product you ordered is defective, damaged, or incorrect please contact us using the contact details as listed in Clause 1.4.
7.7 Process: To cancel your Order you may email us at firstname.lastname@example.org with information, using the contact details as listed in Clause 1.4. Once you have informed us that you wish to cancel your Order, you must return the Product within 14 days of notifying us.
7.8 Delivery costs: Please note that you will be responsible for the costs of returning the Products to us, unless the Product is defective, damaged, or incorrect[H&L11] . We may, at our discretion, arrange for the Product(s) to be collected by a courier service at a time convenient to us, at no cost to you. [Wherever possible, we politely ask that you return the Product with any tags/labels, in its original packaging (or suitable alternative packaging if this is not possible) and with a copy of the applicable invoice].
7.9 We may have to cancel an Order before the Products are delivered, due to an event outside our reasonable control or the unavailability of stock. If this happens we will promptly contact you to let you know and if you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.
7.10 We will only make refunds to the same method of payment which you used to make your purchase.
8 Intellectual property rights
8.1 We are the owner or the licensee of all intellectual property rights in the Site. You may download extracts, of any page(s) from the Site, provided that:
8.1.1 the material shall not be reproduced or included in any other work or publication in any medium;
8.1.2 the material may not be modified or altered in any way;
8.1.3 you may only use the material for personal, non-commercial purposes;
8.1.4 the material may not be distributed or sold to any third party; and
8.1.5 you do not remove any copyright or other proprietary notices contained in the material.
8.2 If you copy or use any part of the Site made available through it in breach of the Terms, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made.
9 Data protection and privacy
10 Complaints or Queries
10.1 If you have any queries or complaints about the Site or the Products, please contact us using the contact information as detailed in Clause 1.4. We will use reasonable efforts to respond to you promptly.
10.2 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can submit your complaint on the European Commission’s Online Dispute Resolution platform.
11 Links to and from the Site
11.1 You may link to any page of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor establish a link to the Site in any website that is not owned by you, nor frame our Site on another.
11.2 We reserve the right to withdraw linking permission at any time without notice.
11.3 Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources and we are not responsible or liable for them in anyway. Links to third party sites do not necessarily imply that we are or that our site is affiliated or associated with such third party sites. If you do decide to visit any other site, you do so at your own risk.
12.1 We do not guarantee that the Site will always be available, be uninterrupted, secure or free from bugs or viruses, nor that the Site will be free from errors or omissions.
12.2 We shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, without limitation, any failure to operate the Site, or supply Products to you due to unforeseen circumstances or cause beyond our control such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemic or other natural disaster, shortages of transportation facilities, fuel, energy, labour, materials or a failure of public or private telecommunications networks.
12.3 If an event outside of our reasonable control takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control.
12.4 You may cancel the contract if an event outside of our reasonable control takes place and you no longer wish us to provide the Products. Please see your cancellation rights under Clause 7.3. We will only cancel the contract if the event outside of our reasonable control continues for longer than four weeks in accordance with our cancellation rights in Clause 7.9.
13 Limitation of our liability
13.1 You acknowledge that the Site has not been developed to meet your individual requirements. You agree not to use the Site for resale purposes.
13.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.3 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
13.4 Nothing in these Terms excludes or limits our liability for:
13.4.1 death or personal injury caused by our negligence,
13.4.2 fraud or fraudulent misrepresentation,
13.4.3 any other liability which cannot be excluded or limited by law.
13.5 Subject to section 13.4, where it is permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site, Site availability and any content on our Site and will not be liable to you for any loss or damage (whether direct or indirect), including any caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your internet-enabled device, software, data or other proprietary material, even if foreseeable, arising under or in connection with your:
13.5.1 use of, or inability to use, the Site;
13.5.2 use of or reliance on any content displayed on our Site; or
13.5.3 downloading of any content on our Site, or any website linked to our Site. [H&L13]
14.1 The Terms do not create or infer any rights that are enforceable by any person who is not a party to them.
14.2 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
14.3 If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.
14.4 Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
14.6 These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with your local law and the non-exclusive jurisdiction of the your local Courts.
Notes to Client:
You also are required by UK law to provide consumers certain information before and after they have made an online purchase. In relation to the Products you are selling, the information you need to provide the consumer before any purchases are made (i.e. before the point of purchase) would be:
the main characteristics of the Product e.g. product name, size and colour etc.
the total price of the Product inclusive of tax (such as VAT).
all delivery charges or any other costs.
(in order to make it clear to consumers at the point that they are committing to purchase the Products) a “Pay Now” or “Buy Now”, or “Order with obligation to pay” button is used.
The information you need to provide via a confirmation email to the consumer after a purchase has been made is same as listed above and in addition the following information should also be provided:
Cleverly Laundry Limited’s company name and trading address, including contact details e.g. a telephone number, fax number and email address etc. Specifying any different telephone number or email address for customer enquires or complaints, if these emails or numbers are different.
the costs of any premium rate telephone numbers Cleverly Laundry Limited wants its customers to use. (noting that you can’t charge premium rates for any numbers that allow them to report problems or complain)
the arrangements for payment and delivery of the Products.
the consumer’s cancellation rights, we would suggest you replicate the wording in Clause 7 of the Website Terms.
We have assumed for the purposes of the Terms that are no social interaction features of the site. For example, consumers can’t write reviews or engage with other consumers over the site. Please advise if that’s not the case as we’ll need to incorporate additional terms to address user generated content and include a ‘notice and take down procedure’ to protect Cleverly Laundry Limited against intermediary liability for unlawful content.
Placement & Acceptance
We also recommend that some form of pop-up privacy notice (either linking to the policies in full or presenting the expandable headings of the policies to the full terms) together with a check box to collect the affirmative consent of the user to the terms (much like a cookie banner) on their first visit to the Site, and also when they set up their account