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FAQs

Frequently Asked Questions

Have a question not answered here? You can contact us through the following page.

Shopping with Us

You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your account with us:

  • Track your orders and view previous purchases
  • Save your address and card details so you can shop even more quickly in future.

We have plans to add additional services that may be of interest to our customers in the future, including opportunities to trial new products.

You will receive two emails:

  • One email will be sent once your order is processed at our warehouse
  • One email will be sent once your order is ready for shipping.

Shipping tracking information will be provided to you when the order is ready for shipping.

You may return your order if you change your mind. We are unable to provide free returns at this time.

For online orders, we accept returns in new condition with original tags attached for a full refund. You have 14 calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase, less the original shipping costs.

Click here to fill out and submit our returns form. We will process your return and write to you with instructions.

Once we receive your return, please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We will send you an email when our team has processed your refund so you know it’s on the way.

If your items are the incorrect size or do not fit as expected, please contact us at customercare@cleverlylaundry.com with the information below and we will make arrangements for an exchange:

  • Your name
  • Product code number (shows on the swing tag)
  • Order number and order date
  • The issue with your order.

This process is only valid within 14 days of the date of the order.

We plan to have a wishlist available on our site in the near future.

Gift Cards are coming soon and will be available in late 2019.

Payments

Our website accepts payment via Credit Card (or Debit Card) only.

We accept Visa, Mastercard, American Express, Diners Club, Discover and other international credit card brands. We may charge you a processing fee for using certain credit cards (like American Express and Diners Club).

We are unable to accept checks/cheques, money order or telegraphic transfer payments without prior arrangement on bulk orders.

We use Stripe as our online payment processor. Stripe may offer different payment services on eligible platforms and devices (such as Google Pay or Apple Pay) for your convenience.

All prices on our website are in U.S. Dollars. Your credit card details will be charged in this currency. Your credit card issuer will convert to your local currency based on their foreign exchange rate on the day of the transaction.

All prices on our website are inclusive on any taxes or charges applicable in your state or country. Therefore, pricing may differ depending on your billing or shipping address and our need to collect sales taxes, GST or VAT as required by law.

Your credit card will be charged on confirmation of your order.

Shipping

In the United States, we use UPS and Fedex for all deliveries.

For international orders, we use UPS, Fedex, DHL and other reputable freight forwarders to deliver your order. Depending on your location, we will choose the most efficient and economical service available.

Expected date of delivery depends on the shipping option selected at checkout:

United States:

  • Standard (ground) shipping within 2-5 business days
  • Express shipping within 3 business days
  • Next Day shipping (if orders made prior to 12:00pm EST).

Outside of the United States:

  • Standard shipping within 3-14 business days
  • Express shipping within 5 working days.

From time to time, we do offer free shipping promotions. To be notified on our upcoming promotions, subscribe to our mailing list.

All year around, we offer Free Standard shipping to all U.S. customers for orders over $350.00 (with expected delivery within 3-7 working days).

Any free shipping will be automatically applied to your order on checkout.

We offer Express and Next Day shipping options in the United States:

  • Express Shipping: $25.00 (within 3 business days placed before 12:00 PM EST – weekends not included)
  • Next Day Shipping: $35.00 (next business day placed before 12:00 PM EST – weekends not included).

We offer Express shipping to international locations:

  • Express Shipping: $40.00 for orders (within 5 business days – weekends not included).

Expedited shipping is not currently available for Post Office Boxes or APO shipments. Expedited orders are shipped and delivered Monday through Friday (excluding public holidays in the destination country).

We only ship to customers in the following countries:

  • United States (all 50 States and the District of Columbia)
  • Canada (all Provinces and Territories)
  • United Kingdom (all constituent countries and Crown Dependencies within the British Isles).

We cannot deliver to the following:

  • Post Office Boxes or unmanned parcel delivery locations (such as Parcel Lockers)
  • Overseas addresses assigned to the military (such as APO locations)
  • U.S. Overseas Territories or Outlying Islands (such as Puerto Rico, Guam, Northern Mariana Islands, American Samoa, U.S. Virgin Islands)
  • U.K. Overseas Territories outside of the British Isles (such as Gibraltar).

We are always mindful of the impact of our business on the environment, which is why we decided to use compostable mailers instead of traditional shipping boxes.

Our mailers are 100% biodegradable and can safely break down in your compost or your garden. If you dispose of them as normal, they will break down within a few weeks (rather than the hundreds of years it takes to break down a plastic bag).

Returns

Please return anything unused and unworn that you’re not happy with. We are unable to provide free return shipping at this time.

All items will need to be returned in original packaging with the clothing tags intact on the item.

To return an item,  fill out and submit our returns form. We will process your return and write to you with further instructions. Only items that have completed this process can be accepted as a return.

Once we receive your return, please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We will send you an email when our team has processed your refund so you know it’s on the way.

Products

We make all our products ourselves.

We found an innovative factory in Northern Portugal with a 90-year history and brought together dedicated textile engineers, chemists and technicians to create a formidable team of experts.

Three years were spent designing and testing to develop 100% superfine cotton fabrics for towels, sheets, robes and PJs that are noticebly, wildly better than any others out there.

All our orders are dispatched from our warehouses in the United States.

Everything is made from 100% superfine cotton and toxin free, cruelty free and vegan. Our factory and products are certified by OEKO-TEX (testing textiles for harmful substances), GOTS (global organic textile standard including ethical labour conditions), GRN (global recycling network) and FAIRTRADE (actions against injustices of conventional trade).

Refer to our Laundry Care page for some great care tips.

Here’s the basics:

  • Machine wash at or below 104°F | 40°C
  • Do not bleach
  • Dry at a low setting
  • Iron at 150°F | 65°C
  • Do not dryclean
  • Wash all Terry Cotton items (towels & robes) before use.
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Cleverly Laundry

Magnificent comfort. 100% cotton towels, bed sets, PJs and robes.